Contact centre for Salesforce admins

Vonage's Salesforce-integrated contact centre gives administrators the ability to personalise every conversation, regardless of channel, by connecting customer insight and agent activities on a single, global communications platform.

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See the power of Vonage Contact Center, designed for Salesforce

A new category of cloud contact centre software, designed for Salesforce.

Vonage Contact Center overview

Agent administration Manage agents within Salesforce with Salesforce UI-based admin controls — no coding required.

Omni-channel routing Route Vonage Contact Center, designed for Salesforce voice and Salesforce email, chat, SMS, video and social channels together using the same business logic.

User experience Salesforce users can have omnichannel conversations from within Salesforce, as well as set their availability across all channels, check queue activity and peek at peer presence.

Reporting and analytics Use real-time customisable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on a wide set of voice and Salesforce digital channels data pushed into Salesforce.

Einstein Use Einstein Analytics with Conversation Analyzer to unlock hidden insights from every customer conversation via powerful and easy-to-use dashboards that tag and categorise the most relevant conversations for best-practice sharing and compliance monitoring.

Chatbot integration Improve the experience for customers stuck in chatbot conversations by using Vonage's Contact Centre, built for Salesforce — and the same routing rules that govern your other channels — to route them carefully to the best available agents.

Vonage positioned as a Visionary in Gartner Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe

We were recognised for completeness of vision and ability to execute.

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See the power of Vonage Contact Center, designed for Salesforce

Salesforce for admins: features